Express shipping, 2 to 3 days.
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Express shipping, 2 to 3 days.
We are committed to providing you with the best possible service. However, if you need to return a product here you can find our return policy:
As a customer, you have the right to return your purchase within a period of 14 calendar days from the date of receipt of the product. This return can be made without the need for any justification.
The shipping costs associated with the return of the product are the responsibility of the customer, you choose with which company you will send it to our warehouse.
For a return to be accepted, the product must be in optimum condition, with no signs of wear or damage, and must include its original packaging.
Once we receive the product, Dekodonia will carry out a thorough review to confirm its condition. The refund will be made once the quality department approves the return.
Dekodonia will not issue a refund in cases where the returned item arrives damaged or in poor condition.
If the return conditions specified in this policy are not met, Dekodonia reserves the right to refuse the return and no refund will be issued.
You have 14 calendar days from receiving your order to decide whether to keep it or not. Sometimes, combining a decoration item or furniture isn’t as simple as it seems, so we offer our industry experience to advise you.
Likewise, we ask that you inspect the item as quickly as possible to ensure it has arrived in perfect condition. If not, please notify us within 48 hours so we can address the issue with the shipping agency. Our commitment is to deliver everything in perfect condition, and if something goes wrong during transport, we want to ensure we can provide a quick solution.
We won’t charge you for the return, but please note that we will only refund the item’s price, not the shipping cost. We regret this situation, but managing the shipping and return of decoration items and furniture is indeed costly, and there’s a part we cannot avoid. During free shipping promotions, the shipping cost will still be deducted from the product price in case of cancellation.
Sure about this? It’s a shame, but if it’s not what you want, it’s better to return it and find what you’re looking for. To process a return, the first and most important thing is to do it within the 14 natural days. Follow these easy steps:
Log in and go to My Orders Select the order you want to return and enter it Once inside, on the right side, there’s an option ‘Return order or process incident’ Select the item and quantity you want to return Fill out the complete form and, if there’s an issue with the delivery, also attach photographs
Within a maximum of 2 business days, we’ll contact you to manage the return with the same shipping agency we used for delivery. If you placed the order as a guest and want to return the item, you’ll need to register your account and then follow the outlined steps.
ESSENTIAL: For us to collect the item, it must be disassembled, in its original box, and with its shipping protections.
If you’ve already received it, you’ll have to manage this return as a new purchase and a return of the item you don’t want. It’s the only way we have to control stocks correctly.
Checking the item for perfect condition upon receipt is essential. If something has arrived broken or damaged due to transportation, notify us of this incident using the form. We’ll urgently handle this incident to offer you a quick solution.
Firstly, consider that many of our products undergo manual creation processes, so there might be slight differences between items, making them unique. However, if the product doesn’t meet your expectations, you can return it within 14 days from receiving it.
Our shipping agencies are committed to the DEKODONIA project, but sometimes, errors can occur as they do everywhere. Fill out the form, and we’ll prioritize handling your issue.
Contact us at [email protected] if you want to cancel your purchase.
We will provide you with a model withdrawal form, which you can use (optionally) to inform us of your decision. You can inform us at the same time that you are returning the goods, for example by attaching a written declaration to the goods you are returning by post, by sending an email.
Once you have informed the seller, you have fourteen calendar days to return the products.
As we inform you in our Returns Policy, the shipping costs associated with the return of the product are the responsibility of the customer, you choose which carrier to send it to our warehouse and you bear the costs.
We will refund the amount paid within fourteen days of receiving your request to cancel your purchase. If it is a return, once we receive the product, we will carry out a thorough check to confirm its condition. The refund will be made once the quality department approves the return.
The refund must include all shipping costs that you paid when you made the purchase. However, if you chose the express delivery option, for example, instead of normal delivery, we will charge you for the shipping costs.
Please note that if the return conditions specified in this policy are not met, Dekodonia reserves the right to refuse the return and no refund will be made.
We operate within a 10-day period from when our warehouse verifies that the product is in good condition. The refund will be processed using the same payment method used for the order.
Typically, it takes a maximum of 15 days from when you raise the issue, we verify it, and proceed with the payment. If these 15 days have passed, contact us through the form, and we’ll thoroughly review what might have happened.ç
We appreciate your understanding and cooperation regarding our return policy. If you have any questions, please do not hesitate to contact our customer service [email protected]
